Payment and Refund Policy

1. Prices and Sellers

The price, currency, tax treatment, billing period, and seller shown at checkout apply to your purchase. Website subscriptions are processed by Stripe for Legion Algo Labs. Purchases made through Apple App Store or Google Play are sold and billed under the applicable store rules. Legion does not directly receive or store full payment-card numbers.

Project work is priced in the applicable proposal, Statement of Work, order form, or invoice. Unless a written quote expressly says otherwise, third-party, app-store, hosting, data, API, travel, and similar external costs are not included.

2. Recurring Subscriptions

A recurring subscription renews for the period shown at purchase until it is cancelled. The applicable seller may charge the payment method on file at the start of each renewal period. Any trial, introductory period, or promotional price applies only when expressly shown at checkout.

We may change prices prospectively after giving any notice required by law or the seller's rules. A price change does not alter charges already paid, and users may cancel before the change takes effect.

3. Cancellation

Cancel through the seller that bills the subscription: use Legion account billing for a Stripe website subscription, Apple subscription settings for an App Store purchase, or Google Play subscription settings for a Google Play purchase. Deleting an account or an app does not necessarily cancel a subscription.

Cancellation stops future renewals. Unless law or the seller's rules require otherwise, access continues until the end of the paid period and cancellation does not itself refund the current period. Cancel before the next renewal date to avoid the next charge.

4. App-Store Purchases

Apple or Google controls billing, payment methods, cancellation, and store-administered refund requests for purchases it sells. Users should use the store account through which they purchased. Store terms apply alongside Legion's Terms, but they do not remove rights that cannot lawfully be excluded.

If a store refund or purchase-status issue does not update Legion access correctly, contact us with non-sensitive purchase details. Do not send full card details or passwords.

5. Refunds and Consumer Remedies

Refund and remedy requests are assessed under the applicable agreement, seller rules, and New Zealand law. Nothing in this policy excludes a guarantee, refund, repair, replacement, cancellation right, damages remedy, or other right that cannot lawfully be excluded or limited, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

A change of mind, failure to use a subscription, or failure to achieve a particular learning, trading, or business outcome does not by itself create a refund right. That does not affect remedies for a service or product that fails an applicable statutory guarantee or an express contractual commitment.

6. Projects, Deposits, and Milestones

A project agreement may require a deposit, advance payment, milestone payments, or payment against invoices. The agreement should state what work the deposit reserves and what happens on cancellation. Describing a deposit as non-refundable does not override rights that cannot lawfully be excluded.

On client cancellation, completed work, committed third-party costs, and properly reserved or performed services remain payable as set out in the written project agreement and applicable law. Payment does not by itself transfer Legion software, source code, or intellectual property.

7. Failed Payments and Access

If a payment fails, expires, is reversed, or remains overdue, the seller may retry it and Legion may suspend the related access or work after any required notice. Access may be restored after the account is brought current, subject to product availability and the applicable agreement.

Users must keep billing and contact details accurate and must not use another person's payment method without authority.

8. Chargebacks and Billing Disputes

Contact support@legionalgolabs.com promptly about an unfamiliar, duplicate, or incorrect charge. We will investigate in good faith. Nothing prevents a user from exercising a lawful chargeback or statutory remedy, but deliberately false disputes, fraud, or unauthorised use may result in suspension and recovery of reasonable costs where lawful.

9. Business-to-Business Projects

Any agreement to contract out of provisions of the Consumer Guarantees Act 1993 or permitted provisions of the Fair Trading Act 1986 applies only where the statutory requirements are satisfied, including a qualifying written agreement between parties in trade and the fair-and-reasonable requirement. Public website terms alone are not intended to create a blanket contracting-out arrangement.

10. Questions

Send billing questions to support@legionalgolabs.com. Include the account email, seller, date, and transaction reference, but never send a complete payment-card number, password, or authentication code.